They discovered that the most outstanding leaders are able to influence the outcomes of difficult but vital conversations, without offending others. The authors started with the goal to find out what makes some people more effective than others.
In this free version of the Crucial Conversations summary, you’ll learn the 7 principles of crucial conversations. helps you to identify and effectively conduct “crucial conversations”, so you can overcome difficult or sensitive issues, to improve results and achieve your desired outcomes. How do you deal with topics that are sensitive yet important to you? Your daily interactions can hold pivotal moments, with outcomes that affect the quality of your relationships, careers and life.
